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What To Know Before You Book
Cancellation Policy
We understand that plans can change, especially around the time of birth. A non-refundable deposit of $250 is required to reserve your stay at The RUBY Postnatal. This deposit is designed to hold your spot, and it is fully applied to the total cost of your stay. The deposit is only non-refundable in the event of a complete no-show. You will not lose it if your baby arrives earlier or later than expected. To ensure fairness to all of our guests, we have the following cancellation policy:
Our priority is to support families during this special time, and we’re here to help however we can.
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Leave your number and we’ll reach out to answer your questions and guide you through the next steps.
DifferenceUnsure or have questions? Request a callback.
Leave your number and we’ll reach out
to answer your questions and guide you through the next steps.
Leave your number and we’ll reach out to answer your questions and guide you through the next steps.
FAQ’s
A non-refundable deposit of $250 is required to reserve your stay at The RUBY Postnatal. This deposit is designed to hold your spot, and it is fully applied to the total cost of your stay. The deposit is only non-refundable in the event of a complete no-show. You will not lose it if your baby arrives earlier or later than expected.
Your baby’s arrival sets the pace, not a rigid calendar. While you’ll select an estimated timeframe based on your due date, we are fully prepared to adjust your check-in to align with your actual birth. Our system is designed for flexibility, ensuring your serene retreat is ready when you are. Whether your little one arrives early or late, The RUBY Postnatal moves with your journey, ensuring your space is ready when you need it most.
We have exciting news — your Flexible Savings Account or Health Savings Account (HSA) can be used to cover your stay at The Ruby Postnatal Retreat!
Whether you’re planning ahead for postpartum recovery or currently navigating those early days, your HSA benefits can be applied to services like lactation consultations, nurse care, postpartum doula support, and more – all included in your Ruby experience.
A smart tip as we head into fall:
Most employers allow you to elect HSA contributions during open enrollment (typically October/November for 2026 plans). Here’s why that matters:
You don’t have to save up all year.
Most HSA administrators front-load your full annual election amount on January 1, even if you contribute gradually from each paycheck.
That means if you select a $3,000 or $5,000 HSA contribution during this year’s open enrollment, you’ll have access to the full balance on January 1, 2026 — perfect timing for postpartum recovery in the new year.
Questions about how to use your HSA at The Ruby?
We’re happy to help you verify eligible services or provide documentation for reimbursement.
Let us know your due date, and we’ll help guide you to the right timing and package.
Your package includes a private luxury room, meals, massages, night nurse, educational classes, lactation support, nursery access, and nurse support — depending on the level of care you choose. We offer several packages so you can find the one that fits you best.
The Ruby is not a hospital or medical facility. We are a recovery retreat staffed by licensed postpartum nurses and lactation consultants. In the rare event of an emergency, we follow standard hotel and home protocols — including calling 911 immediately.
Not at all. Whether it’s your first baby or your fourth, every mother deserves a chance to rest and recover. In fact, second- and third-time moms often say they really appreciate the extra support.
Nope. We’ve got you covered — from bassinets and changing stations to diapers,
wipes, and nursing pillows. We even have Nanit cameras and premium postpartum care
products waiting in your room.
We welcome babies 0–8 weeks postpartum for our standard stays. If you’re beyond 8 weeks, you’re still welcome — just select The Ruby Rest package, designed for moms at any stage of motherhood who need a restorative solo stay (no baby required!)
Yes! Every room includes accommodations for a support person. Whether it’s your spouse, mom, best friend, or doula — we welcome the village.
Please email us if other family members are staying at the retreat.
Our nurses are experienced mother-baby nurses who currently work in hospital
postpartum units. At The Ruby, they provide the same level of care — but in a peaceful,
luxurious setting.
Most moms reserve their stay 4–5 months in advance — but it’s never too early or too
late! If you’re expecting or recently delivered, reach out. We often accommodate last-
minute bookings depending on availability.
We understand that babies don’t always arrive on schedule! When you book, we’ll
reserve your preferred time and stay flexible around your actual delivery. If your baby
comes early or late, we’ll do our best to shift your stay dates accordingly, pending
availability. Think of it as a “floating reservation” that adjusts to your timeline.
As often as you want! You’re in control. Our nursing staff is here to support your needs,
not schedule your time. Need a nap? Text your nurse and roll baby into the nursery.
Want a full night’s rest? Our nurses are happy to feed baby or bring baby to you just for
nursing. You call the shots.
The ideal length of your stay depends on your individual recovery and preferences. We recommend a minimum of 3-5 nights to fully benefit from our comprehensive services and allow for optimal rest and rejuvenation. However, we also offer extended stays for those who desire a longer period of support and pampering. Our concierge team can help you determine the perfect duration to align with your personal postnatal journey.
To help you find the best options for your needs and budget, we invite you to explore our various packages and pricing on our pricing page.
We aim to provide a seamless and indulgent experience, so you’ll need to bring very little. We recommend bringing comfortable clothing, personal toiletries, any necessary medications, and your baby’s essentials (formula, clothing, etc.). We provide luxurious robes, linens, and all essential amenities. Our goal is to allow you to focus entirely on your recovery and bonding with your baby.
With our “Send a Little Nudge” option, you can provide the email addresses of people who might want to contribute to your stay at The RUBY Postnatal. We’ll then send them an email with information about our retreat.
At this time, we do not have payment plans or financing available.
Please click the button below to book your stay. We recommend booking in advance to secure your preferred dates.
The RUBY postnatal is located inside the Omni Hotel at 4 Riverway Dr, Houston, TX 77056. We are delighted to provide our services in this exceptional setting where we’ve blended the comfort of home with high-end amenities.
The RUBY Postnatal is a luxurious retreat and service designed to provide comprehensive support and care for new mothers during the crucial postpartum period. We focus on nurturing care, serene rest, and absolute peace of mind
We cater to mothers who desire a supportive, restorative, and luxurious environment to recover and bond with their babies after childbirth. This can be 1st time moms or moms with experience.
Our services include 24/7 postnatal specialist support, nutritious gourmet meals, lactation support, 24/7 nursery care, emotional support, and luxurious accommodations.
As The RUBY Postnatal experience is a luxurious wellness retreat focused on comprehensive postnatal care, it is typically not covered by standard health insurance. We recommend contacting your insurance provider to inquire about potential coverage for specific services, such as lactation support or nutritional counseling. We can provide you with detailed invoices and documentation to assist with any insurance claims.
Your baby’s safety and well-being are our utmost priorities. Our postnatal specialists are highly trained and experienced in newborn care, and we maintain the highest standards of hygiene and safety. Our luxurious accommodations provide a secure and nurturing environment for both you and your baby. You can rest assured that your baby is in the best possible hands.
We adhere to the highest standards of hygiene and safety. Our staff is trained in infection control, and we maintain a clean and safe environment.
Yes, we provide complimentary high-speed Wi-Fi and access to other essential technology to ensure you stay connected.
You’ll enjoy luxurious hotel rooms or suites, featuring premium amenities, comfortable furnishings, and a serene environment conducive to rest and relaxation.
